If you have a lost or stolen checkbook, please call the credit
union IMMEDIATELY at 713-232-7774. We can
place a stop payment on the series of checks so they will
be returned if used. You will need to file a police report
and sign an Affidavit of Forgery.
If you have a lost or stolen ATM or Visa Check Card,
call the credit union IMMEDIATELY at 713-232-7774
and speak to the Operations Coordinator during normal business
hours. After hours, please call
1-800-791-2525, to have a representative take your report
and status your card. Call the credit union as soon as possible
to have your card reissued. Be sure to review your account
for any fraudulent activity.
For MasterCard, IMMEDIATELY call 1-800-442-4757 and a representative will take your report, status your card and reissue another card. If you are outside the U.S. please call 972-391-6840.
What should I do if someone has forged my signature? You will
need to contact the credit union to sign an Affidavit of Forgery
and file a police report. Once we have the completed paperwork,
we can complete the process of returning the fraudulent item.
If you find that there has been activity on your ATM
or Visa Check Card that you believe is an error,
first, try to contact the merchant to resolve the dispute.
If you are unable to get results with the merchant, please
call the credit union at 713-232-7774 and
we will assist in resolving the issue.
For MasterCard, call 1-800-442-4757.
The representative will assist you in your rights and help
you with the paperwork to help resolve the dispute.